Your customers · Sales
Lead qualifier
Asks what you need to know about an enquiry, and hands you the answers.
Before it answers anyone
For two weeks it writes, and sends nothing.
Every real message reaches it. It prepares the reply it would have sent, and then stops. The reply goes into a queue for you instead of to the person who asked. This is what one looks like:
You read them, mark the ones that were wrong, and fill the gaps they expose. Nothing reaches a customer during this period, whatever the agent has been told, because the send path is closed rather than discouraged. At the end you decide. If the drafts are not good enough, it never speaks to anyone.
What it is allowed to do
Three ladders, written down before you hire it.
These are this role's own, and they are the words the product is held to rather than a summary of them. What it may decide alone, what it has to bring to you, and what it never does whatever it is told.
On its own
- Asks the questions you told it to ask, and records what it hears
- Answers what you have published, and offers the rest to a person
Only with you
Nothing, and the empty column is the answer rather than a gap. This role has no way to act on your business, so there is nothing waiting on you. A rung invented here to balance the other two would be a capability it does not have.
Never
- Promises anything on your behalf: no price, discount, appointment or deadline
- Tells somebody they do not qualify, which is your decision and not its
Every role writes its own three, and they differ: "never" means one thing for a front desk and another for somebody's calendar. These are the ones this agent runs on.
Where it answers
Fourteen ways in. Nothing for anyone to install.
Nothing to set up
Website widget
A chat box on your own site. We issue the key and you name the sites allowed to use it, so there is nothing of yours for us to hold.
One value, and it is running
Telegram · Webhook
Telegram is one token from @BotFather. A webhook is one address, and it is how n8n, Make or your own software brings in anything we do not list here.
An account you already have
WhatsApp · Instagram · Messenger · LINE · Slack · SMS · Google Chat · Zalo · Twitch
You have the account already. Connecting it is a few values copied out of the console you administer it from. WhatsApp is the long one, because Meta asks that paperwork of every business.
A server you run
Matrix · Mattermost
Your own homeserver or your own Mattermost, connected as an application service. Your team keeps the messages on infrastructure you control.
This agent answers on one of them. A second channel is a second agent.
What it costs
$39 a month, and a cap you set.
The monthly price covers the agent. Replies draw down credits on top of it, and you set a spending cap per agent, so a month that goes strangely costs you the cap rather than a surprise. A quiet month costs less than a busy one.
What you do
When it is wrong
It hands over, and it writes down what it did not know.
It escalates
A question it should not answer stops, and whoever you nominated is told, with the conversation attached.
Gaps are recorded
What it could not answer becomes a list you can go and fill, rather than a guess nobody sees.
Every reply has a cause
What went out, to whom, and which version of your knowledge produced it.
Two weeks of drafts, then you decide.
$39 a month, in English or Indonesian. You can stop it in one click.